What is buyer protection on ebay

The item was inspected under Authenticity Guarantee and is 'final sale'. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. See our Condition of returned items policy. The seller had misrepresented the item's location. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.

Items that display the Authenticity Guarantee badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity.

Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met, and when:. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale. If an authenticated item is eligible to be returned, the buyer may be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition.

Learn more about Authenticity Guarantee - opens in new window or tab. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item "remorse" returns. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. The seller may exclude original shipping costs from the refund.

When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing.

If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements , we will look for all of the following:. If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing.

Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method.

Per the seller's return policy in the listing "free returns" or "buyer pays". Proof of delivery for returned items Returns should be sent with tracked shipping that can be independently validated. If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Refunds and billing for return shipping costs If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund.

Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on:. The table below sets out which of these applies when determining the latest date to report an issue or request a return.

Buyers can find estimated delivery information in their Purchase history. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page.

When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. If eBay is unable to send the refund to the buyer's original payment method, we will refund the buyer via PayPal:.

If we're unable to send refunds to the buyer's original payment method or PayPal account, we may provide refunds by coupon or vouchers redeemable for purchases on eBay. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency.

If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on a transaction issue, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab , or held by PayPal as outlined in the PayPal User Agreement - opens in new window or tab. It covers purchases paid with PayPal and most other electronic payment methods. The eBay Money Back Guarantee is not a product warranty. The eBay Money Back Guarantee applies to virtually every item on www.

The only categories excluded are:. It does not apply to websites other than www. Read the complete details about the eBay Money Back Guarantee. See more information about timelines. I opened a case. What happens now? Once you open a case, the seller should respond to you within 3 business days. If the seller doesn't respond within that time, go to the Resolution Center to escalate the case to Customer Support.

How will I get my refund? Notably, eBay will remain in contact with both the buyer and seller, asking questions or requesting evidence for claims. For this reason, there's more to Buyer Protection than just knowing how to file a claim—it's also important to know how to persuade eBay and win a claim if you want to be sure of receiving a refund. As a final step, buyers that are unable to win an eBay Buyer Protection case may in some instances find that their credit card issuer is willing to refund their purchase price through a credit card dispute.

It is because there is somewhat more attention available on a per-case basis inside credit card processors. Also, credit card companies have a clear pro-buyer orientation. Additionally, the protection policies offered by many credit card issuers usually default to the assumption that the "customer is always right. Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content.

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