Why passenger was not allowed to change seat

He recalls one well-known jewelry designer whom he asked to move from her prime perch to accommodate a family; she ended up in the back row of the economy cabin. Instead, she spent most of the flight standing to chat in the galley with staff, nursing a cocktail, and showing her designs to folks waiting for the bathroom.

Laurie was lucky. Moving premium passengers is often a challenge, as few will downgrade from first class without a struggle. If someone wishes to pre-select particular seats for themselves and a child, or change the seats assigned to them by an airline, the airline may charge the applicable fee for each seat, as set out in their tariff.

It is recommended that airlines put in place standard processes that allow them to seat children near an accompanying passenger at the earliest opportunity. To do this in advance before check-in , airlines may choose to have their system automatically assign seats to a child and accompanying passenger at the time that a reservation is made.

If this is not possible, the airline could let passengers know that seating can be arranged at no charge by contacting the airline. It is also recommended that airlines have standard processes, and provide staff training, for assigning seats at the airport at check-in and the boarding gate and on the aircraft.

If an airline needs to ask for volunteers to switch seats to allow a child and accompanying passenger to sit close together, they could consider making public announcements.

Airlines must take steps to seat a child within a certain distance of their accompanying passenger. The allowable distance depends on the child's age. Airlines must take steps to:. These requirements help make sure passengers can supervise and help children they are travelling with. To further support this, airlines should take into account any barriers that could affect the seating arrangements. For example, if a 12 year-old and their accompanying passenger are seated a row apart, but the two rows are separated by a curtain or other divider, the arrangement may not be appropriate.

It is recommended that airlines document the steps they take to seat a child and accompanying adult close together. In any dispute between an airline and a passenger, the airline may have to provide proof that they followed the requirements.

Airlines must do everything they reasonably can to meet these seating requirements in the same class of service that the child and accompanying passenger reserved. If changing the class of service for one or both of the passengers is the only way to seat them within the required distance of each other, the airline may suggest an upgrade or downgrade to the passengers. If the passengers agree to a downgrade in the class of service, the airline must refund the price difference between the two services.

If the accompanying passenger chooses to be seated in a higher class of service than their original booking, the airline can require that they pay the difference.

Airlines should explain in their tariff how they will calculate the price difference between the two services and how they will either refund or collect the difference from passengers. If another passenger volunteers to give up their seat in a higher class of service and agrees to a downgrade in class of service so that a child and accompanying person can sit close together, the airline should also refund the price difference between the two services to that volunteer.

At check-in, a confirmed passenger tells the airline that he is traveling with a 6 year-old child. These passengers are booked in Business Class but the only available seats in the same row are in Economy Class. Promotion Code. You can pay by following methods:. Book a hotel for part of my trip. Adults from 12 years 1 2 3 Adult. Children years 0 1 2 Children. Infant under 2 years 0 1 Infant. Children years 0 1 2 0 Children.

Infant under 2 years 0 1 0 Infant. Your flight options. Last Name. Email Address. Customize your flight with our wide range of options: Secure my fare Baggage information Seat options Add ancillaries Upgrade flights Exchange flights. Ticket Number xxxxxxxxxx.

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Airport Flight Number. Today Nov 14 Tomorrow Nov 15 Departure day. Flight Number. Travel Information Special Services. Special Meals. Unaccompanied Minors. Passengers with Disabilities. Pregnant Passengers. Extra Seats. Passengers with Medical Conditions. Special Service Charges. Special Services. View details Order Special Meals. Baby stroller Passengers should check-in their baby stroller, or they may use it up to the boarding gate.

Bassinet service Vietnam Airlines offers a bassinet service free of charge. Portable in-flight bed for children Travel gadgets that convert into leg rests or in-flight beds for children - Portable In-flight Bed PIB may be used on-board as long as our instructions for accepted use are followed.

Special meals Baby meals are free of charge. Note Newborns under 7 days of age, premature or unhealthy infants being fed in an oxygen tent, are typically not accepted onboard. However, if passengers must travel with a premature infant or an infant undergoing medical issues, medical clearance will be required. Please see passenger with medical requirements. Infants under 2 years of age are not allowed to occupy the seat. Every child must be accompanied by an adult over the age of The child and the accompanying passenger must travel in the same compartment of a flight or the child will be considered as an unaccompanied minor.

Age Required service Optional service From 2 years of age up to 6 years of age Unaccompanied minor service Accompany cabin crew service From 6 years of age up to 12 years of age Unaccompanied minor service Accompany cabin crew service From 12 years of age up to 18 years of age Unaccompanied minor service Accompany cabin crew service.

The service request of unaccompanied minor and accompanying cabin crew can be submitted as follows: Request at Vietnam Airlines Branch Offices. Download forms below and send a request to the email address of the nearest ticketing office: Handling advice for unaccompanied minor Consent form for unaccompanied minor Or order service by filling in the online form. Service registration. Service Registration time Unaccompanied minor service At least 24 hours before departure time Accompany cabin crew service At least 3 days before departure if your itinerary involves only Vietnam domestic sectors At least 5 days before departure if your itinerary involves one or more international sectors.

Service charges. The accompanying adult and the minor must be present at the departure station at least 2 hours before departure. Passengers are required to bring along all documents when on-board any and all flights with unaccompanied minor service requested. The person seeing off the minor at the departure station must complete all procedures for the minor before departure and wait until the plane takes off.

The person meeting the minor on arrival must be present at the destination station at least 30 minutes before arrival. Passenger With Disabilities Vietnam Airlines continuously improves our special service quality to bring the best experience to our passengers with disabilities. Traveling with supportive devices Walking aids such as canes and crutches can be carried on-board.

Traveling with your wheelchair The wheelchair that you are using is accepted without fee. Manual type Wheelchair : Collapsible or not; Size height, width and depth ; Weight; Gas spring type or not for international flight. Battery-operated electric type : Types of battery; Collapsible or not; Size height, width and depth ; Weight; Gas spring type or not for international flight.

How to request services. Special service requests can be made as follows: Request at Vietnam Airlines offices. Request Vietnam Airlines offices via email. Register online with the forms below: wheelchair assistance. DPNA Passenger services. When to request services. Priority boarding service Vietnam Airlines offers priority boarding for passengers with physical challenges.

In the Cabin Passengers are requested to sit upright in a straight-back seat with the seat-belt fastened. Special meals If you have a meal preference, please request the special meals when making the reservation. Pregnant Passengers Your safety and that of your unborn child are always at our top priority.

Consultations with doctors Pregnant passengers should consult your physician in advance to see if it is safe for you to fly. As normal passenger 2 From 32 weeks to under 36 weeks Pregnant passengers are required to provide Medical Clearance. MEDIF I MEDIF II 3 From 36 weeks; or expected child bearing time of within 07 days before departure; or within 07 days after delivery Air travel during this period is prohibited due to safety concerns 4 Special cases: Uncertain time of being pregnant or estimated date of delivery; Previously having twin, or triplet children; Having complications which can arise when deliverying; Being pregnant by artificial insemination.

Pregnant passengers are required for Medical Clearance. Validity of documents. Reservation Request must be made at least 24 hours before departure time. There is no limitation on the number of extra seats offered on each flight. Extra seat is required to be booked on the same flight, same date, and the same class of service. Cost See here for the costs of special service requests.

For ordering this service or getting more information, please contact our Vietnam Airlines' branch office s or fill-in the online form. Order Extra Seat. Passengers With Medical Conditions Passengers with medical requirements are accepted to be on board with some specific conditions. Passengers requiring medical clearance include: Passengers requiring Oxygen services.

Passengers requiring stretcher service. Passengers bringing with their own syringes or hypodermic needles on board. Pregnant passengers or passengers requiring special medical care.