What is forums used for

By adding the ability to upvote, downvote, and report posts, brands can also enable peer-to-peer moderation, while moderators can focus more on encouraging constructive participation that adds business value and drives customer success. Furthermore, if high follower counts are not backed up with high engagement rates, the profile in question could end up being more of a liability than a valuable asset.

Branded discussion forums typically provide a much stronger sense of purpose and belonging. Driven by meaningful conversation, members are more likely to get involved and regularly check-in to see if people have replied to their posts. Every social platform that caters towards businesses provides a data-analytics dashboard, but many of them focus more on vanity metrics rather than true engagement metrics.

By building a discussion forum that serves as a one-stop resource for collecting knowledge and relationship-building, businesses can tap into a wealth of useful data.

Because people tend to be more engaged in smaller, more purpose-driven communities, these data-driven insights are far more valuable for helping brands identify opportunities for improvement. Another benefit of having a forum is that it allows businesses to identify problems faster. Businesses face many challenges when it comes to identifying problems with their products or services and managing their reputations. By providing customers with a highly publicised, go-to resource for reporting issues, customer support and product development teams will have immediate access to the information they need to address them.

One of the great benefits of having a forum is the ability to strengthen connections with a wide group of people from all walks of life. Having a central space for people to share their thoughts and views with others, as well as the ability to build connections with others of like mind gives you a huge advantage over your competition.

As you can see there are a number of benefits of having your own forum. Speak to us to find out how we can help you to achieve your forum goals. Community building. What is a forum? Surprisingly, after they posted once they tended to post repeatedly even though they were not earning additional extra-credit points for subsequent posts.

In the second semester that I used an online discussion tool, I included information about the review forums in my course syllabus so that students were aware from the beginning that the forums would be available as a tool for review.

I suggest being clear about your expectations for student participation in an online discussion at the beginning of the semester, if at all possible. Do not assume that your students will find a discussion tool as straightforward as you do. Provide detailed instructions for how to use the forum in class.

Be specific about expectations for the form and content of posts. Some common reasons why students may not participate include:. Toggle navigation. Other people can then come along and reply to your post, or just read it the lurkers. These conversations are public, letting you observe how people want to talk about what matters to them. Not just what you want to ask them. Its usefulness comes from this rawness, but also in the ability to look at these conversations en masse.

You can learn from thousands of different perspectives on the same topic. Opening your decision making to a much broader view of the world. This is where new insight comes from. We make social data simple. So you can create the right experiences, engage new audiences and appeal to people in the best way. Even better, as forum posts are generally archived, you can refer back to previous answers given to common issues to do with your project.

It could grow to become an FAQ or Wikipedia style resource for your team or even your whole organisation. Help drive usage of your online collaboration tool. It can also form a key part of your existing or new online collaboration tool.

Not invested in one? Perhaps you should. But there is another statistic stands out. To avoid this, you need to achieve one thing. Give your stakeholders a good reason to collaborate with you in this way. An online forum can contribute towards this.

Ensuring discussions are around relevant topics that people want to actively participating in, can help encourage stakeholders to regularly login, engage with your tool and ultimately help you to achieve project success. To help with your assessment of online collaboration tools, you should read our guide, which contains the 10 key questions you need to ask a supplier.

Alternatively, you can try Kahootz out free for days and start building your online forum from scratch. It takes minutes to get set up and no IT training or consultancy is required. Organisations thrive when they learn how to communicate with stakeholders effectively.